Privacy, Shipping & Refund Policy
Tuulaa collects personal information only, to enable you to place an order, and register for our regular emails. To authorize you to place an order, we need to collect information from you including your name, home, shipping and billing addresses, and your phone number. We also collect your email addresses to enable us to notify you when your order has been dispatched. In order to give you the best possible experiences while using our website. We do not collect data to advertise our users, it is to bring out the best user experience while using our website.
We deliver Australia-wide, New Zealand and Fiji for all Tuulaa purchases. Orders received on a working day will be processed next day itself. Please be aware of the problems that may arise, on occasions, within the Express network, which are beyond our control.
Once your order is dispatched, you will receive an email from us. If a problem arises please do not hesitate to contact us, via our ‘contact us’ page so we may assist you.
On receipt of your item, please try it on as soon as possible. We understand you may want to return something you have purchased and whilst we are happy to offer a refund, we request that you email us within 7 days to return your unwashed, unworn and unused items, with swing tag attached, in original condition.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Any product you return must be in the same condition you received it and in the original packaging. Please do keep the receipt for further clarifications.
As Tuulaa is not liable for the loss of an item being returned, we recommend that you return it using registered mail. You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.
If you have requested a refund, we will notify you via email once your refund has been processed.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will not be carried over in an exchange. We will notify you via email once your exchange has been processed.
We reserve the right to deny any credits if the returned merchandise does not meet our Return Policy criteria. No exchange or refund will be given on final sale merchandise.